Terms of Service

Welcome to Doctra.ai. These Terms of Service ("Terms") govern your access to and use of the Doctra.ai platform ("Platform", "Service"), operated by DocTime Limited ("DocTime", "Company", "we", "us", or "our"), a company registered in England and Wales with its registered address at 2 George St, Grays RM17 6LY, United Kingdom.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Who May Use the Service

To use Doctra.ai, you must:

• Be at least 18 years of age.
• Have the legal capacity to enter into a binding agreement.
• Provide accurate, complete, and current information during registration.

The Service is not intended for use in medical emergencies, life-threatening situations, or for children under 18. Parents and guardians should consult qualified paediatric healthcare professionals for children's health concerns.

2. User Accounts

2.1 Registration

You may be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at support@doctra.ai if you suspect any unauthorised access to your account.

2.2 Account Accuracy

You agree to provide truthful and accurate information. Providing false medical information may result in inaccurate triage assessments and could pose a risk to your health.

2.3 Account Termination

We reserve the right to suspend or terminate your account at our discretion if you violate these Terms or engage in conduct that is harmful, fraudulent, or disruptive to the Service or other users.

3. The Service

3.1 AI-Powered Health Triage

Doctra.ai provides an AI-driven symptom assessment and triage service. The AI analyses the symptoms you describe and generates a clinical summary (SOAP note) that is reviewed by a licensed healthcare professional. The output is intended for informational purposes only and does not constitute medical advice, diagnosis, or treatment.

3.2 Doctor Review

Triage assessments may be reviewed by licensed doctors through our platform. This review does not establish a doctor-patient relationship. The reviewing doctor provides a clinical opinion based solely on the information submitted through the platform.

3.3 Service Availability

We strive to maintain high availability but do not guarantee uninterrupted or error-free service. We may modify, suspend, or discontinue any part of the Service at any time without prior notice.

4. Prohibited Uses

You agree not to:

• Use the Service for medical emergencies or life-threatening conditions.
• Rely on Service output as a substitute for professional medical advice.
• Provide false, misleading, or another person's medical information without their consent.
• Attempt to reverse-engineer, decompile, or disassemble any part of the Service.
• Use automated bots, scrapers, or similar tools to access the Service.
• Use the Service for any unlawful purpose or in violation of any applicable laws.
• Interfere with or disrupt the Service or its underlying infrastructure.
• Copy, reproduce, or distribute Service content for commercial purposes without authorisation.
• Use AI outputs for training machine learning models without our express written consent.

5. Intellectual Property

All content, features, and functionality of the Service — including text, graphics, logos, software, AI models, and clinical algorithms — are owned by DocTime Limited or its licensors and are protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for personal, non-commercial purposes in accordance with these Terms.

6. User Content

By submitting health information, symptoms, or other content through the Service, you grant DocTime Limited a licence to use, process, store, and transmit that content solely for the purpose of providing and improving the Service. We will not use your personal health conversations to train AI models.

7. Privacy

Your use of the Service is subject to our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Service, you consent to the practices described therein.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

THE SERVICE RELIES ON ARTIFICIAL INTELLIGENCE MODELS. AI OUTPUT MAY BE INACCURATE, INCOMPLETE, OR INCORRECT. YOU ACKNOWLEDGE THAT DOCTRA.AI IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE AND THAT YOU SHOULD NOT RELY SOLELY ON SERVICE OUTPUT FOR HEALTH DECISIONS.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DOCTIME LIMITED AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, PROFITS, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO US IN THE SIX MONTHS PRECEDING THE CLAIM, OR (B) TWO HUNDRED POUNDS STERLING (£200). THIS LIMITATION DOES NOT APPLY TO CLAIMS ARISING FROM GROSS NEGLIGENCE OR WILFUL MISCONDUCT.

10. Indemnification

You agree to indemnify and hold harmless DocTime Limited and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

11. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating formal proceedings, you agree to attempt to resolve disputes through good-faith negotiation by contacting us at support@doctra.ai.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

14. Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices published on the Platform, constitute the entire agreement between you and DocTime Limited regarding the Service.

15. Contact

If you have questions about these Terms, please contact us:

• Email: support@doctra.ai
• Address: DocTime Limited, 2 George St, Grays RM17 6LY, United Kingdom